Table of ContentsView in Frames

Unable to connect to StorageGRID Webscale appliance over the network

You cannot connect to the appliance.
This could occur if there is a network issue or the hardware installation did not complete successfully.
Corrective action
  1. Ping the appliance: ping <E5600_controller_IP>.
  2. Access the StorageGRID Webscale Appliance Installer by opening a browser and entering http://<Management_Port_IP>:8080.

    For the Management Port IP, enter the E5600SG controller Management Port 1 IP address that was provisioned during the physical installation.

    The StorageGRID Webscale Appliance Installer Home web page appears:

    After you install the appliance, the status for each of the procedures on the web page indicates that the procedure is complete.

  3. Click Configure Admin network, and check the IP.
  4. If you receive a response from the ping, check that port 8080 is open in the firewalls.
  5. Reboot the appliance.
  6. Refresh the installation web page.
  7. If this does not resolve the connection issue, contact technical support from the NetApp Support Site at