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Upgrading firmware on the E2700 controller

You might need to upgrade the SANtricity OS (controller firmware) on an E2700 controller if the controller is operational but not functioning optimally, or if you want to use the new features in a new software release.

Before you begin

You must have access to the online help for the SANtricity Storage Manager Enterprise Management Window or the SANtricity Storage Manager System Upgrade Guide.
Note: You can use the Enterprise Management Window to perform both major upgrades and minor upgrades. You can use the Array Management Window to perform minor upgrades only.

About this task

In general, SANtricity OS (controller firmware) upgrades should not be applied to the E2700 controller unless the firmware release is specifically stated to be compatible with the StorageGRID Webscale appliance.

The E2700 controller used in the StorageGRID Webscale appliance supports SANtricity OS (controller firmware) version 8.20.x only. You should not install a different version.

Note: Contact technical support with any upgrade-related questions.


  1. Download the controller firmware installation files.
    1. Go to NetApp Downloads: Software and sign in.
    2. Locate E-Series/EF-Series SANtricity OS (controller firmware).
    3. For the platform, select E2700.
    4. Select the version of SANtricity OS (controller firmware) you want to install, and click View & Download.
    5. Follow the online instructions to download the appropriate ZIP or TAR file for the E2700 controller in your StorageGRID Webscale appliance.
  2. If the StorageGRID Webscale appliance is running in a StorageGRID Webscale system, shut down the E5600SG controller.
    1. At the Storage Node, access a command shell and log in as root using the password listed in the Passwords.txt file.
    2. Stop all StorageGRID Webscale services:/etc/init.d/servermanager stop
    3. Shut down the E5600SG controller:shutdown -h now

      Shutting down the E5600SG controller interrupts the connectivity to the E2700 controller, so you can apply the firmware upgrade.

  3. Refer to the SANtricity Storage Manager System Upgrade Guide or the SANtricity Storage Manager online Help, and upgrade the E2700 controller's firmware, NVSRAM, or both.
    Attention: If you need to upgrade the NVSRAM in the E2700 controller, you must confirm that the SANtricity OS file you downloaded was designated as compatible with StorageGRID Webscale appliances.
  4. Once the firmware upgrade operation has completed, power cycle the StorageGRID Webscale appliance.
    1. Turn off both power switches, and wait until all LED and seven-segment display activity has stopped.
    2. Turn on both power switches.
    3. Wait 10 minutes. Confirm that none of the amber LEDs on the front or back of the shelf are lit.
  5. Monitor the seven-segment codes.
    • E2700 controller:

      The final LED state is 99.

    • E5600SG controller:

      The final LED state is HA for version 1.5 or later, or SG for version 1.3.