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EM or EP Error: Manage SGA returned

The codes that appear differ depending on your installation version. The EM code displays if the version is 1.4 or earlier. The EP code displays if the version is 1.5 or later.

This message occurs when the pre-grid communication with the E2700 controller fails for any of several reasons, including that the appliance is not cabled correctly, an installation file is missing or corrupt, or a power failure occurred.
Corrective action
  1. Check the cabling on the hardware.
  2. Check for power issues.
  3. Ping the appliance: ping <E5600_controller_IP>
  4. Check the logs on the E2700 controller.
  5. Reboot the appliance.
  6. Complete the steps for any unable to connect message.
  7. If this does not resolve the connection issue, contact technical support fromthe NetApp Support Site at