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Alerts are not received by designated recipients

Issue
Alerts have been configured, but designated recipients are not receiving notifications.
Cause
A possible cause is that alert settings are incorrectly set. For example, resources might be excluded that should not be, the wrong events might be selected, the wrong user might be selected, or the alert has not been enabled.
Another possible cause is that the notification options have not been correctly set.
Corrective actions
Verify alert settings:
  1. From the Administration menu, select Manage Alerts.
  2. Select the problematic alert and click Edit to open the Edit Alert dialog box.
  3. Click Name and verify that the Alert State option is Enabled.
  4. Verify that the Resources, Events, and Recipients options are properly configured.
Verify notification settings:
  1. From the Administration menu, select Setup Options.
  2. Open the General Settings and select Notification.
  3. Verify that a correct email address is entered in the From Address field.
  4. If your environment requires SMTP for sending email, verify that the required information is entered.
  5. If your network configuration requires SNMP, verify that the required information is entered.