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Customizing the Events report to display incident events assigned to the admin

You can customize the Events report to display incident events that are assigned to the admin, filtered by the impact level and the admin name.

About this task

You can also perform this task by going to the Reports page and clicking Run Report for the appropriate report.

Steps

  1. To filter incident events, click in the Impact Level column and open the Filter dialog box by clicking the icon.
  2. From the Condition list, select Equal To.
  3. Click Select Values and select Incident.
  4. Click OK.
  5. To assign these incidents to the admin, click in the Assigned To column and open the Filter dialog box by clicking the icon.
  6. From the Condition drop-down list, select Equal To.
  7. Click Select Values and select Admin Name.
  8. Click OK.