You can manage a storage system remotely by using a remote management device, which can be the SP or the RLM, depending on the platform model. The device stays operational regardless of the operating state of the system. You can also download the RSA as an upgrade to the remote management device.
The RLM is included in the 31xx, 6040, and 6080 platforms.
The SP is included in all other platform models.
Additionally, you can download the Remote Support Agent (RSA), a firmware upgrade to the SP and the RLM, from the NetApp Support Site. The RSA enables technical personnel to use the SP or the RLM for remote support. When problem diagnostics are needed, the RSA automatically uploads core files and transfers diagnostics data such as log files to technical support, reducing your involvement in the troubleshooting process. The RSA is not bundled with Data ONTAP. For more information about the RSA, see the Remote Support Agent Configuration Guide for 7-Mode for Use with Data ONTAP and the NetApp Remote Support Diagnostics Tool page on the NetApp Support Site.