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Reacting to storage system panics

If your storage system panics, there are some steps you can follow to help technical support troubleshoot the problem more quickly.

About this task

If you have AutoSupport enabled, AutoSupport automatically alerts technical support when your system panics.

Steps

  1. Access the panic message on the console messages or in the /etc/messages file.
  2. From the NetApp Support Site, navigate to the Panic Message Analyzer tool.
  3. Copy the panic message and Data ONTAP version number into the Panic Message Analyzer tool to determine whether your panic was caused by a known software issue.
  4. If the panic is due to a known issue that was fixed in a later release, and upgrading to that release is feasible, you can download the new release from the web site and upgrade to resolve the issue. Otherwise, call technical support.