If your storage system panics, there are some steps you can follow to help technical support troubleshoot the problem more quickly.
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If you have AutoSupport enabled, AutoSupport automatically alerts technical support when your system panics.
- Access the panic message on the console messages or in the /etc/messages file.
- From the NetApp Support Site, navigate to the Panic Message Analyzer tool.
- Copy the panic message and Data ONTAP version number into the Panic Message Analyzer tool to determine whether your panic was caused by a known software issue.
- If the panic is due to a known issue that was fixed in a later release, and upgrading to that release is feasible, you can download the new release from the web site and upgrade to resolve the issue. Otherwise, call technical support.