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When and where AutoSupport messages are sent

AutoSupport sends messages to different recipients, depending on the type of message. Learning when and where AutoSupport sends messages can help you understand messages that you receive through email or view on the My AutoSupport web site.

Note: Unless specified otherwise, settings in the following tables are options.

Event-triggered messages

When events occur on the storage system that require corrective action, AutoSupport automatically sends an event-triggered message.

When the message is sent Where the message is sent
AutoSupport responds to a trigger event in the EMS Addresses specified in autosupport.to and autosupport.noteto. (Only critical, service-affecting events are sent. The message sent to Note To is a shortened version.)

Addresses specified in autosupport.partner.to

Technical support, if autosupport.support.enable is on

Scheduled messages

AutoSupport automatically sends a number of messages on a regular schedule.

When the message is sent Where the message is sent
Daily (log message) Addresses specified in autosupport.partner.to

Technical support, if autosupport.support.enable is on

Daily (performance message), if the autosupport.performance_data.enable option is on Addresses specified in autosupport.partner.to

Technical support, if autosupport.support.enable is on

Weekly

(Sent Sunday between 12:00 a.m and 1:00 a.m.)

Addresses specified in autosupport.partner.to

Technical support, if autosupport.support.enable is on

Manually triggered messages

You can manually initiate or resend an AutoSupport message.

When the message is sent Where the message is sent
You manually initiate a message using the option autosupport.doit text command Addresses specified in autosupport.to and autosupport.partner.to
You manually resend a past message using the autosupport history retransmit command Only to the URI that you specify in the -uri parameter of the autosupport history retransmit command

Technical support triggered messages

Technical support can request messages from AutoSupport using the AutoSupport On Demand feature.

When the message is sent Where the message is sent
When AutoSupport obtains delivery instructions to generate new AutoSupport messages

Addresses specified in autosupport.partner.to

Technical support, if autosupport.support.enable is on and the transport protocol is HTTPS

When AutoSupport obtains delivery instructions to resend past AutoSupport messages

Technical support, if autosupport.support.enable is on and the transport protocol is HTTPS