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Troubleshooting AutoSupport when messages are not received

If the system does not send the AutoSupport message, you can determine whether that is because AutoSupport cannot generate the message or cannot deliver the message.

Steps

  1. Check delivery status of the messages by using the autosupport history show command.
  2. Read the status.
    This status Means
    initializing The collection process is starting. If this state is temporary, all is well. However, if this state persists, there is an issue.
    collection-failed AutoSupport cannot create the AutoSupport content in the spool directory. You can view what AutoSupport is trying to collect by entering the autosupport history show -detail command.
    collection-in-progress AutoSupport is collecting AutoSupport content. You can view what AutoSupport is collecting. Obtain the sequence number by using the autosupport history show command, and then display the manifest details for the sequence number by entering the autosupport manifest show command with the -seq-num parameter.
    queued AutoSupport messages are queued for delivery, but not yet delivered.
    transmitting AutoSupport is currently delivering messages.
    sent-successful AutoSupport successfully delivered the message. You can find out where AutoSupport delivered the message by entering the autosupport history show -delivery command.
    ignore AutoSupport has no destinations for the message. You can view the delivery details by entering the autosupport history show -delivery command.
    re-queued AutoSupport tried to deliver messages, but the attempt failed. As a result, AutoSupport placed the messages back in the delivery queue for another attempt. You can view the error by entering the autosupport history show command.
    transmission-failed AutoSupport failed to deliver the message the specified number of times and stopped trying to deliver the message. You can view the error by entering the autosupport history show command.
    ondemand-ignore The AutoSupport message was processed successfully, but the AutoSupport On Demand service chose to ignore it.
  3. Perform one of the following actions:
    For this status Do this
    initializing or collection-failed Contact technical support because AutoSupport cannot generate the message.
    ignore, re-queued, or transmission failed Check that destinations are correctly configured for SMTP, HTTP, or HTTPS because AutoSupport cannot deliver the message.