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Setting up AutoSupport

You can control whether and how AutoSupport information is sent to NetApp technical support and your internal support organization, and then test that the configuration is correct.

About this task

For more information about the following commands, see the man pages.

Steps

  1. Ensure AutoSupport is enabled by setting the autosupport.enable option to on.
  2. If you want technical support to receive AutoSupport messages, set the following options:
    1. Set autosupport.support.enable to on.
    2. Select a transport protocol for messages to NetApp technical support by setting autosupport.support.transport to smtp, http, or https.
    3. If you chose HTTP or HTTPS as the transport protocol and you use a proxy, set autosupport.proxy.url to the URL of your proxy.
  3. If you want your internal support organization or a support partner to receive AutoSupport messages, perform the following actions:
    1. Identify the recipients in your organization by setting the following options:

      Set this option To this
      autosupport.to Up to five comma-separated individual email addresses or distribution lists in your internal support organization that will receive key AutoSupport messages
      autosupport.noteto Up to five comma-separated individual email addresses or distribution lists in your internal support organization that will receive a shortened version of key AutoSupport messages designed for cell phones and other mobile devices
      autosupport.partner.to Up to five comma-separated individual email addresses or distribution lists in your support partner organization that will receive all AutoSupport messages

    2. Check that addresses are correctly configured by listing the destinations using the autosupport destinations show command.
  4. If you are sending messages to your internal support organization or you chose SMTP transport for messages to technical support, configure SMTP by setting the following options:
    • Set autosupport.mailhost to one or more mail hosts, separated by commas. You can set a maximum of five.
    • Set autosupport.from to the email address that sends the AutoSupport message.
    • Set autosupport.max_smtp_size to the email size limit of your SMTP server.
  5. If you want AutoSupport to specify a fully qualified domain name when it sends connection requests to your SMTP mail server, configure DNS.

    For information about configuring DNS, see the Data ONTAP Network Management Guide for 7-Mode.

  6. Optional: Change the following settings:

    If you want to do this... Set the following options...
    Hide private data by removing, masking, or encoding sensitive data in the messages Set autosupport.content to minimal.
    Note: If you change from complete to minimal, all AutoSupport history and all associated files are deleted.
    Stop sending performance data in periodic AutoSupport messages Set autosupport.performance_data.enable to disable.

  7. Check the overall configuration using the options autosupport command.
  8. Test that AutoSupport messages are being sent and received:
    1. Use the options autosupport.doit test command.
    2. Confirm that NetApp is receiving your AutoSupport messages by checking the email address that technical support has on file for the system owner, who should have received an automated response from the NetApp mail handler.
    3. Optional: Confirm that the AutoSupport message is being sent to your internal support organization or to your support partner by checking the email of any address that you configured for the autosupport.to, autosupport.noteto, or autosupport.partner options.