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AutoSupport options

You use the AutoSupport options to configure the AutoSupport feature.

The main AutoSupport options are shown in the following table. For more information, see the na_options(1) man page.
AutoSupport option Description
autosupport.content [complete|minimal] Indicates whether private data is omitted from AutoSupport messages.

The default is complete.

Note: You should keep the setting at complete. Changing the setting to minimal limits the ability of technical support to respond quickly to problems.

Setting this option to minimal removes, encodes, or masks sensitive data from AutoSupport attachments and headers. The affected data might include IP addresses, MAC addresses, URIs, DNS names, email addresses, port numbers, filer names, aggregate names, volume names, junction paths, policy names, user IDs, group IDs, LUNs, and qtree names.

Note: If you change from complete to minimal, all AutoSupport history and all associated files are deleted.
autosupport.doit [message] Tells the autosupport feature to send an AutoSupport notification immediately.

The message can be a single word or a string enclosed in single quotation marks. The message is included in the subject line of the AutoSupport notification and should be used to explain the reason for the notification.

You can verify that AutoSupport is working by using the “Call Home Check” function, which sends an autosupport.doit message with a subject line containing any variation of the word TEST or TESTING. When such a message is sent to NetApp, the mail handler sends an automated response to the configured recipient addresses, indicating that the test AutoSupport message was received successfully.

autosupport.enable [on|off] Enables and disables AutoSupport notification. The default is on.
autosupport.from sender Defines the user to be designated as the sender of the notification, for example, postmaster@mycompany.com.

The default is "Postmaster@xxx" where xxx is the name of the system.

autosupport.local_collection Enables and disables local storage of AutoSupport files when sending of AutoSupport messages is disabled. The default setting is true, which causes the node to store AutoSupport files locally even if AutoSupport is disabled.
autosupport.mailhost host1[, ..., host5] Defines up to five mail host names. The host names should be entered as a comma-separated list with no spaces between entries. The default is "mailhost."

The specified mail hosts will be used to send AutoSupport messages to all email address specified in other parameter. The specified mail hosts are used to send AutoSupport messages to NetApp technical support if autosupport.support.transport is smtp.

Both IPv6 and IPv4 addresses are accepted.

autosupport.max_http_size integer[KB|MB|GB|TB|PB] Specifies the maximum file size for HTTP and HTTPS transfers of AutoSupport messages to NetApp technical support if autosupport.support.transport is http or https. The default is 10MB.
autosupport.max_smtp_size integer[KB|MB|GB|TB|PB] Specifies the maximum email message size for SMTP (email) transfers of AutoSupport messages. This option applies to all messages sent to autosupport.to, autosupport.noteto, and autosupport.partner.to. It also applies to messages sent to NetApp technical support if autosupport.support.transport is smtp. You should set this value to the email size limit of your SMTP server. The default is 5MB.
autosupport.minimal.subject.id [hostname|systemid] Defines how the system is identified in the AutoSupport message title if autosupport.content is minimal. The default is systemid.
autosupport.nht_data.enable

This option is no longer used. AutoSupport no longer sends NHT disk drive data in AutoSupport messages.

autosupport.noteto address1[, ..., address5] Defines the list of recipients for the AutoSupport short note email. The short note email consists only of the subject line of the AutoSupport message, which is easily viewed on a cell phone or other text device.

Up to five email addresses are allowed. Enter the addresses as a comma-separated list with no spaces between entries. The default is an empty list, which disables short note emails.

You can have AutoSupport messages sent to your internal support organization by setting this option (or the autosupport.to option) and having a valid mail host.

autosupport.ondemand.polling_interval Defines the rate in which the node polls the AutoSupport On Demand service. This option is not editable at the admin privilege level. It displays for informational purposes only.
autosupport.ondemand.remotediag.state Defines whether the AutoSupport On Demand Remote Diagnostics feature is enabled or disabled on the node. The default is on. This option is not editable at the admin privilege level. It displays for informational purposes only.
autosupport.ondemand.server_url Defines the AutoSupport On Demand service URL that the node communicates with. This option is not editable at the admin privilege level. It displays for informational purposes only.
autosupport.ondemand.state Defines whether the AutoSupport On Demand feature is enabled or disabled on the node. The default is on. This option is not editable at the admin privilege level. It displays for informational purposes only.
autosupport.partner.to  address1[,..., address5] Defines the list of recipients who will receive all AutoSupport email notifications regardless of the severity level.

Up to five email addresses are allowed. Enter the addresses as a comma-separated list with no spaces between entries. By default, no list is defined.

This option is not affected by the setting of the autosupport.support.enable option.

autosupport.payload.format Specifies the file format of the compressed file that contains AutoSupport data. Use 7z to specify 7-Zip archive format. Use tgz to specify GNU zipped tar file. The default is 7z.
autosupport.performance_data.doit  any_string Triggers a performance snapshot AutoSupport message when any string is added.
autosupport.performance_data.enable Enables sending messages about performance data to technical support and addresses specified in autosupport.partner.to. This option should always be set to on. The default is on.
autosupport.periodic.tx_window time Specifies the randomized delay window for periodic AutoSupport messages. Values can range from 0 to 240 minutes (4 hours). The default is 60 (1 hour). Setting the value to 0 disables the randomized delay, which is intended to prevent bottlenecks.
autosupport.retry.count #retries Defines the number of times the storage system will try to resend the AutoSupport notification before giving up, if previous attempts have failed. Retries can be between 5 and 4,294,967,294. The default is 15.
autosupport.retry.interval interval Defines the time to wait before trying to resend a failed AutoSupport notification. The values can end with s, m, or h to indicate seconds, minutes, or hours, respectively. If no units are specified, the value is assumed to be in seconds. Values can range from 30 seconds to 24 hours. The default is 4m (4 minutes).
autosupport.support.enable [on|off] Enables and disables sending of all AutoSupport messages to technical support. The default is on.
autosupport.support.proxy [user:pass@]proxyhost.com[:port][/] Allows you to set an HTTP proxy if necessary. This is useful only if autosupport.support.transport is set to http or https. The default value for this option is an empty string.

Both IPv6 and IPv4 addresses are accepted.

You use this option to specify user name and password for proxy authentication.The URL is entered without an http:// or https:// prefix. The following are some examples:
  • options autosupport.support.proxy myusername:mypassword@myhost.com
  • options autosupport.support.proxy myusername:mypassword@myhost.com:9090
  • options autosupport.support.proxy myhost.com
  • options autosupport.support.proxy myhost.com:9090
Note: The value you use for this option is site-specific; see your IT department for the correct value for your site.
Note: Proxy configuration defaults to port 3128 when no port is specified.
autosupport.support.put_url URL Indicates where AutoSupport messages for NetApp technical support are sent if autosupport.support.transport is http or https. Each message sent via HTTP or HTTPS is sent as an HTTP PUT request to this URL. If the server receiving the message does not support PUT requests, the message is sent via HTTP POST to the URL indicated by autosupport.support.url. This option is read-only and is shown for informational purposes only.
autosupport.support.reminder [on|off] Enables or disables a reminder message that appears when autosupport.support.enable is set to off. The default is on
autosupport.support.to Indicates where AutoSupport messages for NetApp technical support are sent if autosupport.support.transport is smtp. This option is read-only and is shown for informational purposes only.
autosupport.support.transport [http|https|smtp] Defines the type of delivery for AutoSupport messages that are sent to NetApp technical support. The default is https.
autosupport.support.url URL Indicates where AutoSupport messages for NetApp technical support are sent if autosupport.support.transport is http or https. Each message sent via HTTP or HTTPS is sent as an HTTP PUT request to the URL indicated by autosupport.support.put_url. If the server receiving the message does not support PUT requests, the message is sent via HTTP POST to the URL indicated by this option. This option is read-only and is shown for informational purposes only.
autosupport.throttle [on|off] Drops additional messages when too many AutoSupport messages of the same type are sent in too short a time. The default is on.
autosupport.to address1[, ..., address5] Defines the list of recipients who receive key AutoSupport messages, as defined in factory-default settings. You can use the autosupport trigger show command to display AutoSupport trigger configuration and the autosupport trigger modify command to modify the trigger configuration.

Up to five email addresses are allowed, or the list can be left empty. Enter the addresses as a comma-separated list with no spaces between entries. The default is no list.

The addresses should include your system administrator or administrative group.

You can have AutoSupport messages sent to your internal support organization by setting this option (or the autosupport.noteto option) and having a valid mail host.

autosupport.validate_digital_certificate [on|off] Determines whether the system validates remote digital certificates that it receives. Applies only when autosupport.support.transport is set to HTTPS.