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Log files sent in AutoSupport messages

AutoSupport messages can contain several key log files that enable technical support staff and your internal support organization to review recent system activity.

All types of AutoSupport messages include the following log files when the Log Files subsystem is enabled:

Log file Amount of data included from the file
  • Log files from the /mroot/etc/log/mlog/ directory
  • The MESSAGES log file
Only new lines added to the logs since the last AutoSupport message up to a specified maximum.

This ensures that AutoSupport messages have unique, relevant—not overlapping—data.

(Log files from partners are the exception; for partners, the maximum allowed data is included.)

  • Log files from the /mroot/etc/log/shelflog/ directory
  • Log files from the /mroot/etc/log/acp/ directory
  • Event Management System (EMS) log data
The most recent lines of data up to a specified maximum.