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Structure of AutoSupport messages sent via email

When an AutoSupport message is sent via email, the message has a standard subject, a brief body, and a large attachment in 7z file format that contains the data.

Note: If AutoSupport is configured to hide private data, certain information, such as the hostname, is omitted or masked in the header, subject, body, and attachments.


The subject line of messages sent by the AutoSupport mechanism contains a text string that identifies the reason for the notification. The format of the subject line is as follows:

System Notification from System_Name (Message) Severity, where:


The body of the AutoSupport message contains the following information:

Attached files

The key information in an AutoSupport message is contained in files that are compressed together into a 7z file called body.7z and attached to the message.

The files contained in the attachment are specific to the type of AutoSupport message.