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Troubleshooting AutoSupport over HTTP or HTTPS

If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.

Before you begin

You determined that AutoSupport can generate the message, but not deliver the message over HTTP or HTTPS.

Steps

  1. At the storage system's CLI, ensure that DNS is enabled and configured correctly by entering the following command:
    dns info
  2. Read the error for the AutoSupport message by using the autosupport history show command with the -seq-num and -destination parameters.
  3. At the storage system's CLI, ensure that the system is routing out to the Internet successfully by entering the following command:
    traceroute -p port support.netapp.com

    The default port is 80 for HTTP and 443 for HTTPS.

    Note: If AutoSupport is configured to use a proxy, use the traceroute -p command to test the path to the proxy.

  4. Use the rdfile command to read the /etc/log/mlog/notifyd.log file.