If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.
Before you begin
You determined that AutoSupport can generate the message, but not deliver the message over HTTP or HTTPS.
- At the storage system's CLI, ensure that DNS is enabled and configured correctly by entering the following command:
- Read the error for the AutoSupport message by using the autosupport history show command with the -seq-num and -destination parameters.
- At the storage system's CLI, ensure that the system is routing out to the Internet successfully by entering the following command:
traceroute -p port support.netapp.com
The default port is 80 for HTTP and 443 for HTTPS.
Note: If AutoSupport is configured to use a proxy, use the traceroute -p command to test the path to the proxy.
- Use the rdfile command to read the /etc/log/mlog/notifyd.log