You can customize predefined workflows or create new workflows as part of managing your workflows. You must also understand the relevant concepts before you start managing your workflows.
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Customizing predefined workflows
You can customize a predefined Workflow Automation (WFA) workflow if there is no predefined workflow that is suitable for your requirement.
Creating workflows
If the predefined workflows do not match your requirements, you can create the required workflow. Before you create your workflows, you should understand the capabilities available in the WFA designer and create a workflow checklist.