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Resolving virus scan server connectivity issues

If the virus scan server disconnects often and displays an error message, you can try to resolve the issue by using certain checks.

Symptoms: Any one of the following symptoms is observed:
Cause of this problem:
  • NetBIOS over TCP was not enabled on the server side.
  • The server service was stopped.
Solution:
  1. Enable NetBIOS over TCP on the server. For more information on this procedure, review this Microsoft TechNet article, NetBIOS over TCP/IP.
  2. Make the server service automatic.
  3. Start the service.