AutoSupport On Demand periodically communicates with technical support to obtain delivery instructions for sending, resending, and declining AutoSupport messages.
The AutoSupport On Demand client, which runs on each node, periodically polls the AutoSupport On Demand service to obtain delivery instructions. The AutoSupport On Demand service resides in technical support. AutoSupport On Demand is enabled by default, and it automatically communicates with technical support if AutoSupport is configured to send messages to technical support and the transport protocol is HTTPS. The client sends HTTPS requests to the same technical support location to which AutoSupport messages are sent.
The AutoSupport On Demand client does not accept incoming connections.
The following illustration shows how AutoSupport On Demand sends HTTPS requests to technical support to obtain delivery instructions.
The delivery instructions can include requests for AutoSupport to do the following:
Technical support might request new AutoSupport messages to help triage issues.
This request automatically happens if a message was not received due to a delivery failure.
Technical support might disable delivery of data that is not used.