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Types of AutoSupport messages and their content

AutoSupport messages contain status information about supported subsystems. Learning what AutoSupport messages contain can help you interpret or respond to messages that you receive in email or view on the My AutoSupport web site.

Type of message Type of data the message contains
Event-triggered Files containing context-sensitive data about the specific subsystem where the event occurred
Daily Log files
Performance Performance data sampled during the previous 24 hours
Weekly Configuration and status data
Triggered by the option autosupport.doit text command Depends on the text that you enter in the command:
  • Including the word test sends a user-triggered message with some basic data.

    This message also triggers an automated email response from technical support to any specified email addresses, using the autosupport.to option, so that you can confirm that AutoSupport messages are being received.

  • Excluding the word test sends a user-triggered message with a complete set of data similar to the weekly message, including troubleshooting data from each subsystem.

    Technical support typically requests this message.

Triggered by AutoSupport On Demand AutoSupport On Demand can request new messages or past messages:
  • New messages, depending on the type of AutoSupport collection, can be test, all, or performance.
  • Past messages depend on the type of message that is resent.