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Unknown authentication error

Issue
When you are performing an authentication-related operation, such as adding, editing, deleting, or testing remote users or groups, the following error message might be displayed: Unknown authentication error.
Cause
This problem can occur if you have set an incorrect value for the following:
  • Administrator Name of the Active Directory authentication service
  • Bind Distinguished Name of the OpenLDAP authentication service
Corrective action
  1. Click Administration > Configure Settings
  2. In the Configure Settings dialog box, click Management Server > Authentication.
  3. Based on the authentication service that you have selected, enter the appropriate information for Administrator Name or Bind Distinguished Name in the Authentication dialog box.
  4. Click Save and Close.