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Retrieving the support bundle using a Windows client

If you are a Windows user, you can download and install a tool to retrieve the support bundle from your virtual appliance. You can send the support bundle to technical support for a more detailed diagnosis of an issue. Filezilla and WinSCP are examples of tools you can use.

Before you begin

You must be the maintenance user to perform this task.

You must use a tool that supports SCP or SFTP.

Steps

  1. Download and install a tool to retrieve the support bundle.
  2. Open the tool.
  3. Connect to your Performance Manager management server over SFTP.
    The tool displays the contents of the /support directory so you can view all existing support bundles.
  4. Select the destination directory to which you want to copy the support bundle.
  5. Select the support bundle and use the tool to copy the file from the Performance Manager server to your local system.