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Generating a support bundle

You can generate a support bundle containing full diagnostic information, so that you can then retrieve it and send it to technical support for troubleshooting help. Because some types of data can use a large amount of cluster resources or take a long time to complete, you can specify data types to include or exclude in the support bundle.

Before you begin

You must have accessed the maintenance console as the maintenance user.

About this task

Performance Manager stores two generated support bundles at one time in the /support directory.

Steps

  1. From Main Menu, select Support/Diagnostics menu.
  2. Select Generate Support Bundle.
  3. Select or deselect the following data types to include or exclude in the support bundle:
    • database dump: A dump of the MySQL Server database.
    • heap dump: A snapshot of the state of the main Performance Manager server processes.
    • acquisition recordings: A recording of all communications between the virtual appliance and the monitored clusters.
    Note: If you deselect all data types, the support bundle is still generated with other data from the virtual appliance.
  4. Type g, and then press Enter to generate the support bundle.
    Since the generation of a support bundle is a memory intensive operation, you are prompted whether you are sure you want to generate the support bundle at this time.
  5. Type y, and then press Enter to generate the support bundle.
    If you do not want to generate the support bundle at this time, type n, and then press Enter.
  6. If you included database dump files in the support bundle, you are prompted to specify the time period of the database files that you want to include:
    1. Enter the starting date in the format YYYYMMDD.
      For example, enter "20140101" for January 1, 2014.
    2. Enter the number of days of statistics to include, beginning from 12 a.m. on the specified starting date.
      You can enter a number from 1 to 10.
    The system displays the period of time for which database statistics will be collected, and then it generates the support bundle.

After you finish

After generating the support bundle, you retrieve it using an SFTP client or by using UNIX or Linux CLI commands.