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Enabling periodic AutoSupport

You can choose to have specific, predefined messages sent automatically to technical support to ensure correct operation of your environment and to assist you in maintaining the integrity of your environment.

Before you begin

You must have the OnCommand Administrator role or the Storage Administrator role.

You must have defined the SMTP Server and Email settings in the Email dialog box. The system sends AutoSupport messages using this information.


  1. Click Administration > Configure Settings.
  2. In the Configure Settings dialog box, click Management Server > AutoSupport.
  3. If you want to read about what periodic AutoSupport entails, click View AutoSupport Description.
    The dialog box also displays the product System ID, which is the number that technical support uses to find your AutoSupport messages.
  4. Select the Enable Periodic AutoSupport check box, and then click Save and Close.


Automatic sending of AutoSupport messages is set up.
Note: AutoSupport messages are very large. It is possible that the email server will not send the message if it is larger than the allowable size. You might need to select a different SMTP host server if this problem occurs.