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Sending a support bundle to technical support

When directed by technical support, you can send a support bundle using the direction provided in KB article 1010090. You should send a support bundle when the issue requires more detailed diagnosis and troubleshooting than an AutoSupport message provides.

Before you begin

You must have access to the support bundle to send it to technical support.

You must have a case number generated through the technical support web site.


  1. Log in to the NetApp Support Site.
  2. Search for Knowledge Base article 1010090.
  3. Follow the instructions on how to upload a file to technical support.