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Sending a support bundle to technical support

This workflow shows you how to generate, retrieve, and send a support bundle to technical support using the maintenance console. You should send a support bundle when the issue that you have requires more detailed diagnosis and troubleshooting than an AutoSupport message provides.

Before you begin

You must be the maintenance user to complete this workflow.

About this task

For more information about the maintenance console and support bundles, see Using the maintenance console.

Performance Manager stores two generated support bundles at one time. As new support bundles are generated, Performance Manager automatically deletes the older bundles and only keeps the latest two bundles.