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Setting up AutoSupport

You can control whether and how AutoSupport information is sent to technical support and your internal support organization, and then test that the configuration is correct.

About this task

You must perform this procedure on each node in your cluster where you want to configure AutoSupport.

By default, AutoSupport is enabled on each node to send messages to technical support by using the HTTPS transport protocol.

Steps

  1. Ensure that AutoSupport is enabled by setting the -state parameter of the system node autosupport modify command to enable.
  2. If you want technical support to receive AutoSupport messages, set the -support parameter of the system node autosupport modify command to enable.
    You must enable this option if you want to enable AutoSupport to work with AutoSupport OnDemand or if you want to upload large files, such as core dump and performance archive files, to technical support or a specified URI.
  3. If technical support is enabled to receive AutoSupport messages, specify what transport protocol to use for the messages by choosing one of the following options:
    If you want to... Then set the following parameters of the system node autosupport modify command...

    Use the default HTTPS protocol

    1. Set -transport to https.
    2. If you use a proxy, set -proxy-url to the URL of your proxy.

    This configuration supports communication with AutoSupport OnDemand and uploads of large files.

    Use HTTP that is preferred over SMTP

    1. Set -transport to http.
    2. If you use a proxy, set -proxy-url to the URL of your proxy.

    This configuration supports uploads of large files, but not AutoSupport OnDemand.

    Use SMTP

    Set -transport to smtp.

    This configuration does not support AutoSupport OnDemand or uploads of large files.

  4. If you want your internal support organization or a support partner to receive AutoSupport messages, perform the following actions:
    1. Identify the recipients in your organization by setting the following parameters of the system node autosupport modify command:
      Set this parameter... To this...
      -to Up to five comma-separated individual email addresses or distribution lists in your internal support organization that will receive key AutoSupport messages
      -noteto Up to five comma-separated individual email addresses or distribution lists in your internal support organization that will receive a shortened version of key AutoSupport messages designed for cell phones and other mobile devices
      -partner-address Up to five comma-separated individual email addresses or distribution lists in your support partner organization that will receive all AutoSupport messages
    2. Check that addresses are correctly configured by listing the destinations using the system node autosupport destinations show command.
  5. If you are sending messages to your internal support organization or you chose SMTP transport for messages to technical support, configure SMTP by setting the following parameters of the system node autosupport modify command:
    • Set -mail-hosts to one or more mail hosts, separated by commas.

      You can set a maximum of five.

      You can configure a port value for each mail host by specifying a colon and port number after the mail host name: for example, mymailhost.example.com:5678, where 5678 is the port for the mail host.

    • Set -from to the email address that sends the AutoSupport message.
  6. Configure DNS.
  7. Optional: Change the following settings:
    If you want to do this... Then set the following parameters of the system node autosupport modify command...
    Hide private data by removing, masking, or encoding sensitive data in the messages Set -remove-private-data to true.

    If you change from false to true, all AutoSupport history and all associated files are deleted.

    Stop sending performance data in periodic AutoSupport messages Set -perf to false.
  8. Check the overall configuration using the system node autosupport show command with the -node parameter.
  9. Test that AutoSupport messages are being sent and received:
    1. Use the system node autosupport invoke command with the -type parameter set to test.
      Example
      cluster1::> system node autosupport invoke -type test -node node1
    2. Confirm that NetApp is receiving your AutoSupport messages:system node autosupport history -node local
      The status of the latest outgoing AutoSupport message should eventually change to sent-successful for all appropriate protocol destinations.
    3. Optional: Confirm that the AutoSupport message is being sent to your internal support organization or to your support partner by checking the email of any address that you configured for the -to, -noteto, or -partner-address parameters of the system node autosupport modify command.