Table of ContentsView in Frames

Sending an on-demand AutoSupport message

You can choose to have OnCommand Unified Manager send an on-demand message to technical support for assistance with troubleshooting issues. The AutoSupport message sent by Unified Manager contains diagnostic system information and detailed data about the Unified Manager server.

Before you begin

You must be logged in as the maintenance user.

Steps

  1. Click Administration > Setup Options.
  2. In the Setup Options dialog box, click Management Server > AutoSupport.
  3. Click View AutoSupport Description.
    The AutoSupport description along with the product serial number, which is the number that technical support uses to find the AutoSupport messages sent from Unified Manager, is displayed.
  4. Perform either one or both of the following actions:
    If you want to send the AutoSupport message to... Do this...
    Technical support Select the Send to Technical Support check box.
    Specified email recipient Select the Send to Email Recipient check box and enter the required email address.
  5. Click Generate and Send AutoSupport.