To identify potential interoperability problems, you must confirm that the Host Utilities support your combination of host operating system software, host hardware, Data ONTAP software, and storage system hardware.
- You must check the Interoperability Matrix.
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You must verify that you have the correct iSCSI configuration.
If iSCSI LUNs are not available after a reboot, you must verify that the target is listed as persistent on the Persistent Targets tab of the Microsoft iSCSI initiator GUI.
If applications using the LUNs display errors on startup, you must verify that the applications are configured to depend on the iSCSI service.
- For Fibre Channel paths to storage controllers running ONTAP, you must verify that the FC switches are zoned using the WWPNs of the target logical interfaces (LIFs), not the WWPNs of the physical ports on the node.
- You must review the Release Notes for Windows Host Utilities to check for known problems.
The Release Notes include a list of known problems and limitations.
- You must review the troubleshooting information in the SAN Administration Guide for your version of Data ONTAP.
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You must search Bugs Online for recently discovered problems.
In the Bug Types field under Advanced Search, you should select ISCSI - Windows and then click Go. You should repeat the search for Bug Type FCP -Windows.
- You must collect information about your system:
- Record any error messages that are displayed on the host or storage system console.
- Collect the host and storage system log files.
- Record the symptoms of the problem and any changes made to the host or storage system just before the problem appeared.
- If you are unable to resolve the problem, then you can contact NetApp technical support.